Real humans. Fast replies. No tiers, no tickets.
We're a small team of software nerds who genuinely love accounting, bookkeeping, and QuickBooks Online. When you reach out, you're talking to one of the people who builds instabooks — not a support tier.
The fastest way to get an answer — and to swap notes with other instabooks users — is our public Slack. We're there every workday, share QuickBooks tips, and post product updates first.
Join the Slack communityPrefer email? Write to support@lightweightlabs.com. We typically reply within a few hours during U.S. business hours, and always within one business day.
Helpful things to include if you have them: a screenshot, the URL where you saw the problem, and the name of the QuickBooks Online company you were working in.
Want to walk through something on a screen-share, get onboarding help, or just talk to a founder before signing up? Book a meeting with us — we'd love to hear about your accounting workflows.
Before you write to us, you might find a quick answer on our FAQ page — sync behavior, free trials, security, and the basics of how instabooks works.
For security issues, please email support@lightweightlabs.com with "security" in the subject line and we'll prioritize it. For billing or account questions, the same address works — just mention "billing" so it gets routed quickly.